If a client requests a specific cut or color seen on a celebrity, what should you do?

When a client expresses a desire for a specific cut or color they've seen on a celebrity, creating a plan, offering an alternative look, and setting future goals is essential for several reasons. It acknowledges the client's wishes while also considering their unique factors, such as hair type, face shape, and personal style.

Developing a plan allows you to evaluate how closely the desired look can be achieved, taking into account the client's hair texture, length, and overall condition. Offering alternative options can lead to a collaborative process, encouraging dialogue between you and the client to ensure they are happy with the final result. Furthermore, setting future goals can help manage expectations, allowing for incremental changes rather than rushing to replicate a look that may not be feasible. This approach fosters a trusting relationship with the client and ensures they leave satisfied, even if the exact replica can’t be achieved.

In contrast, ignoring their request disregards the client’s preferences and can lead to dissatisfaction. Simply stating that the request is unrealistic could discourage the client and make them feel unheard. Trying to replicate the look exactly overlooks the client's unique hair characteristics and may result in an unsatisfactory outcome, which could damage your professional reputation.